FAQ

Wholesale & Salon Orders

We offer wholesale pricing for licensed professionals, salons, and educators who want to stock Nailux Pro in their studios or training programs.

How it works:
-Wholesale is available on Acrylic Powders, EMA Monomer, brushes, tips and essentials.
-Minimum order quantities apply for discounted pricing
-Tiered discounts based on order size
-Custom kits available for academies and class sets

To apply for wholesale please email contact@nailuxpro.com with your business name, location, and social/website. We'll reply with current pricing and help you build a custom order that fits your salon or academy.

Order Processing & Shipping

All orders are processed in the order they are received.

-Processing time: 2-4 hours
-You'll receive a tracking number by email once your order has shipped
-We currently ship within Canada and the USA

If you need your order by a specific date, please contact us before ordering so we can confirm timelines.

Returns, Damages & Exchanges

Due to the nature of professional nail products, were not able to accept returns on used items or opened products.

We can help with:
-Items that arrive damaged or defective
-Incorrect items sent by mistake
-Missing items in your order

If there's an issue with your delivery, please email contact@nailuxpro.com within 48 hours of receiving your package with your order number and clear photos so we can make it right.

Product Use & Safety

Nailux Pro products are designed for trained nail professionals and students working under supervision.

Please keep in mind:
-Always follow proper nail prep and application guidelines
-Avoid contact with skin and eyes
-Work in a well-ventilated area
-Store products away from heat and direct sunlight

If you're new to acrylic or nail products, we recommend a training with Nailux Academy to use products properly and effectively.