Shipping policy
Shipping Policy – Nailux Pro
Last Updated: September 20, 2025
We want your Nailux Pro products to arrive safely and on time. Please read our shipping policy carefully.
1. Order Processing
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Orders are typically processed within 1–2 business days after payment is received.
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Orders placed on weekends or holidays will be processed the next business day.
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You will receive a confirmation email when your order is shipped, including a tracking number if available.
2. Shipping Methods & Times
We offer the following shipping options:
| Shipping Method | Estimated Delivery | Notes |
|---|---|---|
| Standard (Canada Post) | 5–10 business days | Tracking included |
| Expedited (Canada Post/Xpresspost) | 2–5 business days | Tracking included |
| International (varies by country) | 10–20 business days | Customs delays may occur; tracking included |
Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, customs, or unforeseen circumstances.
3. Shipping Costs
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Shipping costs are calculated at checkout based on order weight and destination.
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Free shipping may be offered for orders over a certain amount (check promotions on our website).
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Customers are responsible for any customs duties, taxes, or import fees for international shipments.
4. Order Tracking
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Once your order is shipped, you will receive a tracking number via email.
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You can use this number to check the status of your shipment with the carrier.
5. Address Accuracy
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Customers are responsible for providing accurate shipping information.
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Nailux Pro is not responsible for lost or delayed orders due to incorrect addresses.
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If a package is returned to us due to an invalid address, reshipping fees may apply.
6. Lost or Damaged Packages
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If your package is lost or damaged during shipping, please contact us immediately at contact@nailuxpro.com
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We will work with the carrier to resolve the issue and may provide a replacement or refund, depending on the situation.
7. Contact Us
For any shipping questions or assistance.