FAQ
We’ve put together answers to the most common questions about Nailux Pro products, orders, and policies. If you don’t see your answer here, feel free to contact us.
Orders & Shipping
Q: How long will it take to process my order?
A: Orders are processed within 1–2 business days. You’ll receive a confirmation email and a tracking number once your order ships.
Q: Do you ship internationally?
A: Yes, we ship worldwide! Delivery times vary depending on location.
Q: How long does shipping take?
A:
Canada & USA: 3–7 business days
International: 7–21 business days (depending on customs and carrier delays)
Q: How do I track my order?
A: Once your order is shipped, you’ll get an email with a tracking link so you can follow your package.
Products
Q: Are your acrylic powders beginner-friendly?
A: Yes! Our formulas are designed for smooth application, making them great for both beginners and professionals.
Q: What’s the difference between 2oz and 4oz powders?
A: Both have the same high-quality formula — the 2oz is perfect for trying new shades, while the 4oz is ideal for techs who use powders frequently.
Q: How do I care for my Kolinsky brush?
A: Always clean your brush with monomer after use, avoid using acetone. Our brushes are keratin coated to ensure your brush stays in perfect condition.
Q: Are your products safe to use?
A: Yes! All Nailux Pro products are made with professional-grade formulas and are Health Canada Approved. Please follow all usage instructions for best results.
Returns & Exchanges
Q: Can I return an item?
A: Returns are accepted within 14 days of delivery if items are unused and in original packaging. Please review our Return Policy for details.
Q: What if my order is damaged or incorrect?
A: Email us at shop.nailuxpro@gmail.com with your order number and photos within 48 hours of receiving your package, and we’ll make it right.
Wholesale & Pro Program
Q: Do you offer wholesale or bulk pricing?
A: Yes! We have a Pro Program for salons, educators, and licensed professionals. Visit our Wholesale Program page or contact us for details.
Don’t see your question here? Email us at shop.nailuxpro@gmail.com and we’ll be happy to help!